Refund and Cancellation Policy

Effective date: 19 September 2026

7-day money-back on your first purchase

If you are not satisfied, email support@primetrade.pro within 7 days of your first payment and we will refund the full amount you paid, no questions asked. This applies once per customer.

Cancellation

You can cancel at any time by email. There is no automatic debit, so cancelling simply means you do not pay the next renewal invoice. Your service stays active until the end of the term you have paid for.

Renewals and yearly plans

Renewal payments are not refundable once the new term has started, except where the service was not delivered. A yearly plan cancelled after the 7-day period is not refunded for the unused months.

Service not delivered

If we fail to deliver your service within 3 business days of payment, or the service is unavailable for reasons within our control for more than 72 continuous hours, you may ask for a full refund of that term or a pro-rata credit, as you prefer.

Duplicate or failed payments

A duplicate payment, or an amount debited for a transaction that failed, is refunded in full once confirmed.

What is not refundable

Trading losses, brokerage, taxes, and fees you pay to your broker or other third parties are not covered by this policy.

How refunds are paid

Approved refunds are initiated within 2 business days and credited to the original payment method through Razorpay, normally within 5 to 7 working days depending on your bank.

Contact

Primetrade Technologies Private Limited, WZ-260, Basai Darapur, New Delhi 110015, India. Email support@primetrade.pro. Phone +91 90501 11113.