Privacy Policy

Effective date: 19 September 2026

Primetrade Technologies Private Limited ("we") operates PrimeTrade Pro. This policy explains what information we collect and how we use it, in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Information we collect

• Account and billing details: name, email, phone number, billing address and GSTIN if you provide one.
• Payment information: payments are handled by Razorpay. We receive the payment status and reference. We never see or store your card, UPI or bank credentials.
• Service data on your instance: your settings, broker API key, orders, positions and trade journal are stored on the server allotted to you so that the software can work.
• Technical data: server logs, IP addresses and basic website analytics without advertising trackers.

How we use it

To set up and run your service, send invoices and service messages, give support, keep the service secure, and meet legal and tax obligations. We do not sell your information and we do not use it for advertising.

Who we share it with

Only with providers needed to deliver the service: Razorpay for payments, our cloud hosting provider, our email provider, and Telegram if you switch on Telegram alerts. Your orders go to your broker through its official API. We disclose information to authorities only when the law requires it.

Security

Each customer's instance runs on its own isolated server. Connections use HTTPS. Access by our staff is limited to maintenance and support. No system is perfectly secure, so please keep your own credentials safe.

Retention

Service data is deleted 30 days after a subscription ends, and backups within a further 60 days. Invoices and tax records are kept for the period the law requires.

Your rights

You may ask us to access, correct or delete your personal data, or withdraw consent, by emailing support@primetrade.pro. We respond within 15 days.

Cookies

This website uses only essential cookies and privacy-friendly analytics. Your dashboard uses a session cookie to keep you signed in.

Grievance officer and contact

Primetrade Technologies Private Limited, WZ-260, Basai Darapur, New Delhi 110015, India. Email support@primetrade.pro. Phone +91 90501 11113.