Refund Policy
Last updated: replace with date. This is a starting template — have it reviewed by a qualified attorney for your jurisdiction before launch.
Because each engagement is custom development work, our refund terms reflect the effort committed at each stage.
Deposits
The 50% deposit reserves capacity and funds initial research and build work. It is non-refundable once work has begun. If we are unable to start your project, the deposit is fully refunded.
Before final payment
You review a backtest report and a paper-trading demo before paying the balance. If the delivered work does not meet the agreed written scope, we will revise it to meet that scope. Dissatisfaction with market performance is not grounds for a refund, as we do not guarantee trading results.
After delivery
Final payments for delivered, accepted work are non-refundable. Maintenance retainers may be cancelled for future billing periods with notice; fees already paid are not refunded.
Chargebacks
Please contact us first to resolve any issue. Initiating a chargeback for delivered work that meets the agreed scope is a breach of these terms.