At PrimeTrade Pro, we strive to provide our customers with the highest quality service. We are committed to ensuring that our users have a positive experience with our trading platform. However, if you are not completely satisfied with your purchase, we are here to help.
Subscription Refunds
- PrimeTrade Pro offers subscription-based services, which include monthly, quarterly, and semi-annual plans.
- Refunds for subscription payments are not eligible once a subscription period has started, as users are granted immediate access to the service and its features upon payment.
- In exceptional cases, such as double billing or technical issues that prevent the use of our services, a refund request will be considered.
Cancellation Policy
You may cancel your subscription at any time from your account dashboard.Upon cancellation, you will continue to have access to the service until the end of your current subscription period.No prorated refunds will be issued for cancellations made during an active subscription period.
Trial Period
- If a free trial is offered, users can cancel anytime during the trial period without being charged. After the trial ends, the subscription fee will be automatically charged, and the refund policy for subscriptions will apply.
Refund Request Process
To request a refund, please follow these steps:Contact Us: Send an email to support@primetrade.pro with your payment details, the reason for the refund request, and any relevant documentation.
Processing Time: We will review your request within 5-7 business days and notify you of our decision.
Approval or Rejection: If your request is approved, the refund will be processed, and the credit will be applied to your original method of payment within 7-10 business days.Ineligible Refunds: Refunds will not be issued for failure to cancel before the subscription renewal date or for dissatisfaction with the service after extensive use.
Ineligible Refunds: Refunds will not be issued for failure to cancel before the subscription renewal date or for dissatisfaction with the service after extensive use.
Non-Refundable Items
One-time purchases, such as any downloadable resources, are non-refundable.Any payments made towards third-party services integrated with PrimeTrade Pro will follow their own respective refund policies.
Changes to This Policy
PrimeTrade Pro reserves the right to update or change this refund policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.If you have any questions regarding our refund policy or need further assistance, feel free to contact our support team at support@primetrade.pro.